July 18, 2016

FAQ

What materials can I use to build my sign?
Sign materials vary by location and usage. Some of our material options are acrylic, aluminum, vinyl, mesh corrugated plastic, fabric, PVC, magnetic, adhesives and wood. Click here to browse our work and look for examples of these materials.
Do signs come in standard sizes or customize?
We offer both. Through our shop we have standard sizes you can purchase through our website. For custom orders please contact us at (813) 586-3100 or email info@americanvisualbrands.com.
How do I begin the order process?
For standard size orders through our shop you will need art files ready to upload and shipping information (if applicable). For payment options please go to our terms page. For custom orders please contact us at (813) 586-3100. One of our sales representatives will discuss size specifications and type of usage with you in order to recommend materials and provide pricing.
What are your art guidelines?
How can I upload my artwork?
Contact us at (813) 586-3100 and we will set up the details with you.
How long does it take to make a sign?
It depends on the material and complexity of the job. Some projects may take 2-3 business days while others could be 5-7 business days. If you have a specific deadline we always do our best to meet those expectations.
How long will my sign last?
Depending on the materials, signs may need to be cleaned over time, especially outdoor signage. We recommend using only a soap and water mixture and avoid any cleaning product with chemicals such as ammonia. The expected lifetime of a sign also depends on the material and whether it’s an indoor sign or outdoor sign exposed to the weather elements. Our sales representatives will work with you to determine the best solutions for your needs.
Do you offer any warranty?
We do not offer warranty for any matters outside of our control such as extreme weather, vandalism and/or stolen signage. Most of our materials have a 6-12 month expected lifetime for outdoor usage. If you have any issues with our products we handle all projects on a case by case basis.
What other services do you provide?
Estimating, Graphic Design, Project management, Site surveys, Installation and Shipping.
When are you open for pickup or support?
We are open weekdays from 9-5 pm et. After hours click on the blue and white icon in the lower right hand corner to send us an email.